Careers at ChannelDock

A team you’ll actually enjoy working with

We’re an Amsterdam team building ecommerce & fulfillment software — and we actually like hanging out together.

ChannelDock team together on a ski trip in the mountains

Two ChannelDock colleagues posing on skis in the mountains

ChannelDock team dinner around a long restaurant table

“You can have a ridiculous conversation one minute and be solving a real problem the next. That’s probably my favourite thing about ChannelDock — we work hard, laugh a lot, and still get things done.”

Lori S

“At ChannelDock, we don’t just build software, we build a place where you enjoy going to work. Short lines of communication, plenty of personal responsibility, and colleagues who are just as keen on a good joke over lunch as they are on a clever solution to a tricky problem.”

Stefan L

“Awesome Team. Always ready to take on the next challenge and get it done in time.”

Bogdan C

ChannelDock team in Halloween costumes playing beer pong in the office

ChannelDock team in matching blue sweatshirts at a commerce conference

ChannelDock team at SAIL Amsterdam 2025 on Oceandiva

What it’s like to work here

We care about doing great work, but we don’t think work has to feel overly corporate. We’re ambitious, informal and genuinely enjoy spending time together.

We genuinely like hanging out

Lunches, drinks, dinners, trips, events and the occasional spontaneous plan. We spend time together because we want to, not because it’s another mandatory team-building exercise.

Informal by default

No unnecessary hierarchy, corporate theatre or endless meetings about meetings. Ask questions, share ideas and speak to anyone on the team.

Ambitious, not obsessive

We care about building a great product and doing good work. We move quickly and expect people to take ownership, but we don’t pretend work should be your entire life.

You get real influence

We’re a relatively small team, so good ideas don’t disappear into layers of management. You can have a real say in what we build, how we work and where ChannelDock goes next.

Open roles

One opening right now — we hire carefully because culture matters as much as craft.

Customer Support Specialist (Dutch-speaking)

Remote possible Full-time · 40h Support

€2,800 – €3,200 gross / month

ChannelDock is a SaaS platform for ecommerce businesses — orders, inventory, marketplace listings and warehouse processes in one place. We’re looking for a proactive Customer Support Specialist who likes helping customers, solving problems and improving how support works.

What you’ll do

Support customers by phone, email and our own ticketing system
Investigate and resolve questions and issues inside ChannelDock
Advise customers clearly on how to use the platform
Own tickets end to end — and escalate technical issues to development when needed
Spot recurring problems and suggest improvements to workflows and our own tools
Use AI tools to analyse issues faster, structure complex questions and work more efficiently

Who we’re looking for

Proactive, curious and happy to dig until a problem is properly solved
Clear, friendly and professional communicator in Dutch and English
Comfortable working independently and staying organised when several customers need help at once
Open to using AI and new tools — you don’t need to be an expert, just curious
Nice to have: support/SaaS/ecommerce experience, or German

What we offer

€2,800 – €3,200 gross per month, depending on experience
Full-time (40 hours), fully remote possible by agreement
25 holiday days and a one-year contract with the intention to continue long-term
Real ownership: influence how support is set up, including our self-built ticket system
Room to grow toward account management and customer relationships

Send your CV and a short note on why this role fits you.

Apply by email

Don’t see the right role?

Still want in? Send your CV and a short note about what you love building. We’ll keep great people on our radar.

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