Orders · Manual control

Order holds that stop risky shipments before the warehouse starts picking

Payment questions, address issues, customer service checks and B2B approvals should not live in chat messages. ChannelDock gives your team a clear place to pause an order, document the reason and release it back into Pick & Pack when it is ready to ship.

Start using order holds Book a demo

Built for sellers, warehouses and fulfillment teams that need a controlled pause between order intake and shipping.

Order on hold Awaiting review

Hold reason: address check

Reason capturedOperators see why the order should not be picked yet.
Warehouse protectedHeld orders stay out of the normal shipping rhythm until someone releases them.
Ready to releaseOnce approved, the order can move back into the fulfilment flow.

Use order holds when speed needs a short, visible safety check.

Payment review

Address check

Customer service

B2B approval

What order holds solve

A good hold process gives every team the same answer: this order is paused, this is why, and this is what must happen before it ships.

Make paused orders visible

Replace private notes and ad-hoc messages with a visible status your operations team can work from.

Protect pickers from rework

Keep orders that need review away from the normal picking flow until the question is resolved.

Give support better context

Customer service can see which orders need an answer before promising a delivery date.

Avoid wasted labels

Pause before label creation or carrier handover when the shipment should not leave yet.

Support risk checks

Use holds for fraud, payment, compliance or manual approval questions without blocking unrelated orders.

Release cleanly

When the issue is solved, move the order back into the right operational flow instead of rebuilding work manually.

A controlled pause between order intake and fulfilment

Order holds are most useful before warehouse work becomes expensive: before picking, packing, label creation or carrier pickup. ChannelDock keeps the pause close to the operational order flow so teams do not need a separate spreadsheet to manage exceptions.

Create your account

Order arrives from a sales channel

Use ChannelDock as the place where marketplace, webshop and manual orders become operational work.

A question appears

Payment, address, stock, customer request or approval issues can be handled before the order reaches the floor.

The order is held with context

The team sees the status and knows why this order is different from the rest of the queue.

Approved orders return to fulfilment

After review, the order can continue into Pick & Pack, shipping rules or another matching workflow.

Useful for more than fraud checks

Any order that needs a human answer before fulfilment can benefit from a visible hold.

E-commerce sellers

Pause suspicious orders, unclear addresses, customer change requests or orders where stock needs a final check before shipping.

Fulfillment centers

Keep client-specific exceptions visible for the warehouse team without mixing them into normal pick waves.

Support and finance

Give back-office teams a simple way to stop shipment until payment, approval or customer confirmation is handled.

Create a hold process operators can trust

The goal is not to slow the warehouse down. It is to make exceptions obvious enough that everyone can keep moving around them.

“A hold should answer two questions immediately: why is this order stopped, and who can release it?”

ChannelDock operations principle

Choose clear hold reasons

Use practical categories such as payment review, address check, customer request or internal approval.

Review before warehouse action

Handle exceptions while the order is still easy to pause, change or cancel.

Release with confidence

Once the decision is made, send the order back into the right fulfilment path.

Works alongside your order workflow

Order holds become more valuable when they sit next to the tools your warehouse already uses to process orders.

Pick & Pack

Release approved orders into barcode-friendly picking and packing flows.

View Pick & Pack

Shipping rules

Keep shipment decisions consistent once an order is ready to move.

View shipping rules

Partial shipments

Handle orders where only part of the order should leave now.

View partial shipments

Order exports

Give finance or operations a cleaner view of order history when reviews are needed.

View exports

Common hold scenarios

Order holds are simple by design. They give teams a safe operational pause for the everyday exceptions that would otherwise interrupt the warehouse.

Payment needs reviewKeep the order from shipping until finance confirms the risk is resolved.

Address looks incompleteAsk support to confirm details before a label is created.

Customer wants a changePause the order while the team checks whether lines, quantities or delivery details should change.

Wholesale order needs approvalHold B2B or manual orders until the right person confirms the order can move forward.

Start controlled fulfilment

Keep exception handling close to the order

Create a ChannelDock account to manage orders, fulfilment, shipping labels, inventory and exception handling from one operational platform.

Start free trial View pricing

Order holds FAQ

Practical answers for teams that want more control without slowing every order down.

An order hold is a visible pause on an order that should not move into fulfilment yet. Teams use it when payment, address details, customer requests or internal approvals need attention first.

Use holds for orders that need a human decision before shipping: suspicious payments, incomplete addresses, customer change requests, stock questions or B2B approvals.

No. Holds make those reviews visible to operations. Support, finance or management can still make the decision; the warehouse simply gets a clearer signal not to ship too early.

They reduce confusion. Pickers and packers do not have to interpret chat messages or last-minute instructions; the order status tells them when an order should wait.

Yes. Fulfillment teams can use holds to keep client-specific exceptions visible without mixing them into the normal pick and pack rhythm.

After the issue is resolved, the order can continue into the fulfilment workflow that fits it best, such as Pick & Pack, shipping rules or a partial shipment process.

Stop exceptions before they become warehouse problems

Use ChannelDock to keep risky, unclear or approval-heavy orders visible until they are ready to ship.